The process begins when a member contacts us to request wellness coaching. After locating the appropriate professional, the coach then contacts the member to set up an intake appointment within five business days of initial contact.

During the first session, the coach helps the participant define his or her wellness vision. Coaches use a variety of techniques including motivational interviewing, checking on ambivalence and discord, internal and external barriers to change, readiness to change theory and confidence levels to assist the participant in setting relevant goals.

Subsequent conversations focus on experiments to test out healthier habits and learning from experience. From session to session, the participant’s goals are measured for degree of success and amended if needed. Through dynamic collaboration, the coach and participant look at areas such as accountability and responsibility for proposed lifestyle changes.

We work to build the employee’s self-efficacy and internal motivation for lasting behavior change. Our coaching program is based heavily in a motivational interviewing approach.

Our program is a member-centered, member-directed approach with an emphasis on building the employee's self-efficacy to make long-term behavior changes. We focus on achieving total wellbeing by addressing emotional, physical, and practical components.

The coach’s responsibility is to consistently keep participants on track with the original focus and vision. If it seems like the employee is stuck or backsliding, the coach strives to redirect participants back on track. The coach will work with the employee to re-assess the focus and identify why the process may have been derailed.

“Even the very first time I spoke with my wellness coach, it helped me so much. I learned so much about how to cook properly and eat better for my health. My cholesterol and blood pressure are both down and I have also lost a bit of weight. This program has turned my life around and I have a much better attitude about my life now.” ~ Coaching Client

Our Wellness Coaches

We delivers effective, customized wellness coaching. Recently, we made a major advancement in the field—training our network of coaches worldwide to a newly established global standard—something that did not previously exist in the market. We recruit local coaches to deliver support within the appropriate cultural context. Our coaching network includes our staff as well as global affiliates. A coach delivers all sessions in the employee’s preferred language.

Internal Coaches

Our coaches are National Board Certified-Health and Wellness Coaches (NBC-HWC) which is the highest standard for wellness coaching regulated by the National Board of Medical Examiners (NBME), and the International Consortium for Health and Wellness Coaching (ICHWC). In addition our coaches must have at minimum a bachelor’s degree, three years’ experience with health and wellness, and previous coaching experience.

Coaches complete our Live Well Wellness Global Coach Training program. This is an interactive coach training, facilitated by experienced and certified health and wellness coaching faculty. Training is client-centered, embracing the core competencies of the International Coach Federation (ICF) and the International Consortium for Health and Wellness Coaching (ICHWC). We are recognized by the ICF as an Approved Coach Specific Training Hours Provider. We are also recognized by the ICHWC as an approved program provider, enabling program graduates to sit for the national examination. Coaches must also complete professional development hours to maintain certification.